Spectrum Cable Box Says Hold? Quick Fix

A Visitor sent me an email that he is having issues with his Spectrum Cable box. According to him, when he tries to tune in to a particular channel, the ‘Spectrum box says hold’ and reboots. Sometimes, the cable box stays off until he turns it on.

If you are experiencing similar issues, I understand how annoying it is. So, I decided to carry out extensive research on the issue to find a solution.

In a nutshell, if your Spectrum cable box says hold and turns off, you can fix it by performing a power cycle on the device. Most times, this will troubleshoot the device and fix any minor glitches.

If the device still doesn’t work, continue reading this post to find other troubleshooting tips to fix the issue.

Why Does Spectrum Cable Box Say Hold?

Your Spectrum cable box showing hold means that there is an issue with the device. Here are possible reasons why the device will show hold:

a. Minor Glitch

A minor glitch on the device can affect the device’s functionality. Thankfully, you can fix this by performing a power cycle on the device or factory reset.

b. Lose Power Cord

After showing the ‘hold’ message, the cable box usually turns off. It could be an issue with the power cord. The power cord may be loose or connected to the device.

Ways To Fix Spectrum Cable Box Says Hold Issue

Here are some of the tips you can try to fix the issue with your Spectrum cable box.

a. Restart Spectrum Cable Box

Restarting the cable box will fix any glitches on the device. You can restart the device via the app or online. Below is a breakdown of the two methods.

Restart Spectrum Cable Box Via App

. Launch the Spectrum app on your device.

. Enter your ‘Username’ and ‘Password’ to sign into your account.

. Tap on ‘Services

. Check the TV section and tap the device you want to restart.

. Tap on ‘Restart Equipment’.

Restart Spectrum Cable Box Via Online

. Visit the Spectrum Account Page.

. Enter your ‘Username’ and ‘Password’ to sign into your account.

. Click on ‘Your Services’ and further click on ‘TV’.

. Select the Equipment you want to restart (Receiver)

. Click on ‘Restart Equipment’, and click on ‘Restart Equipment’ again to proceed.

b. Power Cycle Cable Box

Power cycling the cable box simply means unplugging the device from the power source. This quick fix is another method to fix any glitch on the device. Check the steps to power cycle a Spectrum cable box below:

. Unplug the Spectrum cable box from the power source.

. Wait for 60 seconds and plug it back into the power source.

. Wait for the receiver to reboot and try again.

c. Check Cable Connections

The next step is to check the cable connections. That is the cable connecting the cable box to the TV. Make sure the cables are connected tight. If you notice a loose cable, unplug and connect the cable again, this time securely.

Also, check the coax cable that is connected to the power source. Make sure the cable is connected securely. Also, check the HDMI cable that connects to the TV to ensure the cable is tight.

d. Check Power Source

If the Spectrum cable box continues to say hold and restart, check the power source. Ensure the cable box is connected to a stable power source or outlet. It is advisable to connect the box directly to the outlet.

Try another power source to see if the cable box will continue rebooting. If it doesn’t reboot, it means the previous power source is faulty.

e. Contact Spectrum Tech Support

If none of the tips has worked so far, it’s time to contact the Spectrum tech support department. Contact the tech support department at 1-833-267-6092. Another option is to use online chat on the contact us page.

The tech support team will help you with more technical troubleshooting tips to get your cable box working.

You may have to repair the box for repairs or replacement if the product is still within the warranty period.


So far, this post has outlined some of the possible reasons why your Cable box reboots after showing hold. The latter part of the post outlines troubleshooting tips you can try to fix the issue.

Have any of the methods here worked for you? Please, tell details in the comment section to help others with similar issues. 

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